Surface Screen Problems

How to Restart Video Driver in Windows 10

Windows 10 comes with a special keyboard shortcut which allows restarting graphics drivers without ending your user session. The method supports NVIDIA, AMD, and Intel drivers.

To restart a video driver in Windows 10, do the following.

  1. Press the Win + Ctrl +Shift + B keys.
  2. The screen will go blank for a second and you will hear a beep.
  3. Everything will go back to normal immediately.

Let’s troubleshoot and isolate this issue together.

  • Will you confirm the Surface device do you have? a Surface Laptop or a Surface Pro?
  • May I know what version of Windows your device is currently running?

Here are some steps you can try:

1. Show Hidden Devices in Device Manager:

  • Open device manager.
  • Go to the View tab and select Show hidden devices.
  • Then, go to the Actions tab and choose Scan for hardware changes.
  • Check if the HID-compliant touch screen appears under Human Interface Devices now.

2. Boot to UEFI and test touch functionality. Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue.

  • Follow these steps to boot to UEFI and test touch functionality:
    1. Go to Start > Power > Shut down.
    2. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen.
    3. Once you are in UEFI, touch your Surface screen and see if it responds normally. Try to navigate in UEFI by tapping various menu items

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